Performance Evaluation of Public Services: A Development of Public Services Quality Measurement and Customer Satisfaction Model on Three Cities in Java

the impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran

acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

A Model for Public-Private Partnership in the Public Services Sector

Public-private partnership is a new way to expand public services through the private sector, which should be increasingly taken into consideration in Iran. This research aims at identifying effective factors in the success of public-private partnership and providing a model for the public services sector in Iran. The data collection tool was a questionnaire and the analytical unit and the stat...

histological evaluation of the effect of three medicaments; trichloracetic acid, formocresol and mineral trioxide aggregate on pulpotomized teeth of dogs

چکیده ندارد.

The Effect of Quality of Banking Services on Customer Satisfaction using SERVQUAL Model (Case study: Maskan Bank Branches in Tehran)

Today, the survival of organizations without a customer is considered impossible and the customer is known as the philosophy of the organization. Accordingly, the necessity to pay attention to the wants and needs of this key element and to identify the factors that cause customer satisfaction is not hidden from nobody. Hence, customer orientation has become one of the biggest organizational con...